Reception / Sales & Events Manager

Mr Mulligans Stevenage are looking for a Reception / Sales & Events Manager to take overall responsibility for the operation of the Reception and Sales & Events operations within Mr Mulligans Stevenage. Maximising retention of customer and maintaining a high level of presentation and customer service at all times. To conduct a variety of operational duties involved in the smooth functioning of the centre.

Responsible for:

  1. Achieving monthly and annual sales targets for events and group bookings
  2. Attending networking meetings, local events and outreach opportunities on a monthly basis
  3. Building relationships with local partners, businesses, schools, etc. to promote brand awareness, generate leads and sales.
  4. Managing the team of receptionists to achieve the required sales results
  5. Inducting, training and providing continual development for each receptionist
  6. Conducting monthly observational feedback using the telephone and mystery shopper assessments with each assistant
  7. The recruitment of receptionists at first interview stage
  8. Carrying out Duty Manager shifts when required

Daily tasks include:

  1. Handling telephone enquiries following the company standard by fulfilling the criteria set out on the telephone enquiry assessment forms
  2. Touring prospective customers around the venue following the company standard
  3. Responding to Web and Social Media enquiries within one hour by telephone where possible
  4. Processing prospect information accurately onto the system and following up all enquiries by setting actions accordingly
  5. Processing new events and group golf bookings onto the system accurately and correctly
  6. Making a minimum number of 20 outgoing quality contacts per day on the telephone
  7. Updating social media on a daily basis
  8. Generating new leads as per the activities agreed on the sales and marketing planner

Event Management for Group Bookings and Events

  • Meet and greet group booking organisers, introduce them to their party hosts and ensure the day runs smoothly
  • Chase up deposits, final payments and confirm numbers seven days prior to the event
  • Liaise with organisers regarding final numbers and requirements

See full job description here.


Interested? Send your CV over to